EVALUATION OF THE IMPLEMENTATION OF THE POLICY ON ALTERNATIVE WORK ARRANGEMENTS IN SELECTED GOVERNMENT AGENCIES AND LOCAL GOVERNMENT UNITS (LGUS) IN THE NATIONAL CAPITAL REGION (NCR)

Description

This study evaluated the implementation and possible continued operation of policies on alternative work arrangements (AWAs) as one of the government’s response actions to COVID-19. Against five evaluation criteria, AWA modalities were reviewed in five selected national government agencies (NGAs) and six local government units (LGUs) to understand how work arrangements affected the delivery of public services, the volume of transactions and output, workforce feedback, and the role played by digital transformation and other related national and local policies. The evaluation criteria are relevance, coherence, effectiveness, efficiency, and sustainability. Experiences of frontline and non-frontline staff were also probed along the various criteria.